At Ownersearch Nigeria Limited, we are committed to providing accurate and reliable property verification services to ensure peace of mind for our clients. We understand that circumstances may arise where you need to request a refund, and we have outlined our refund policy below to help guide you through the process.
1. Eligibility for Refunds
Refunds may be requested under the following conditions:
•Service Not Delivered: If our property verification report has not been delivered within the agreed-upon time frame without prior notification of delay.
•Incomplete or Inaccurate Report: If the verification report contains significant inaccuracies or omissions that are verifiable and documented, resulting in incorrect conclusions about the property.
•Service Cancellation: If you decide to cancel the service before our verification team begins work on the property verification.
2. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
•Change of Mind: Refunds will not be provided if you decide to change your mind after the verification process has begun or the report has been delivered.
•External Factors: If issues or disputes arise after the verification based on factors outside our scope of service or control, such as third-party influences, legal matters, or personal disputes.
•Delays Due to Third Parties: If there are delays caused by third parties (e.g., local authorities, property owners) that prevent timely access to required information, refunds may not be applicable unless we are unable to deliver the service within a reasonable extended time frame.
3. Refund Process
To request a refund, please follow these steps:
•Submit a Refund Request: Contact our customer support team via support@ownersearchng.com within 7 business days of receiving your report.
•Provide Documentation: Be prepared to provide relevant documentation, such as the verification report and proof of inaccuracies, or confirmation that the service was not delivered as agreed.
•Refund Evaluation: Our team will review your refund request within 5 business days and notify you of the outcome.
4. Refund Timeline
If your refund request is approved:
•Refunds will be processed within 10 business days of approval.
•Refunds will be credited back to the original payment method used for the transaction.
5. Partial Refunds
In some cases, a partial refund may be issued if the service has been partially completed. This will be evaluated based on the amount of work already performed.
6. Dispute Resolution
If you are dissatisfied with the resolution of your refund request, you may escalate the matter to our management team by contacting management@ownersearchng.com. We are committed to resolving any disputes in a fair and transparent manner.
7. Changes to This Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be communicated to you via email or through our website.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at:
•Email: info@ownersearchng.com
•Business Hours: 9am to 5pm(Monday to Friday)
Thank you for choosing Ownersearch Nigeria Limited for your property verification needs. We are dedicated to providing you with the best service and support.